Terms & Conditions

Easy Arrival Online is operated by:

• TRUEFRAME SOFTWARE LLC
• Trading as: Easy Arrival Online
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Email: [email protected]
• Website: easyarrivalonline.com

Easy Arrival Online is an independent private paid arrival card assistance service.

We are not:

• a government website
• a government department
• a government agency
• an immigration authority
• a customs authority
• a border authority
• a health authority
• a quarantine authority
• an embassy
• a consulate
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

Our service is entirely optional.

Where an arrival card or arrival declaration can be completed directly through an official government website, travelers may choose to use the official government service without purchasing our assistance.

Where an official government submission is available free of charge, travelers may complete it directly through the applicable official government channel at no cost.

Easy Arrival Online charges a private service fee for the additional assistance, human review, preparation, submission, correction support, and customer support we provide.

Easy Arrival Online provides paid assistance to travelers completing arrival-related administrative formalities required or requested by supported destinations.

Our services relate exclusively to arrival cards and arrival-related declarations and may include:

• digital arrival cards
• passenger arrival cards
• immigration arrival declarations
• customs declarations
• health declarations
• quarantine declarations
• biosecurity declarations
• passenger entry forms
• arrival QR codes
• other arrival-related declarations required before or upon entry into a destination

Our supported destinations are displayed on our website and may change from time to time.

Availability, requirements, fees, processing options, and service features may vary by destination.

Depending on the destination and service selected, our assistance may include:

• guided completion of arrival information
• structured online application forms
• manual human review of the information provided
• identification of potentially missing, inconsistent, or incorrectly formatted information
• requests for corrections or additional information
• preparation of the applicable arrival declaration
• submission of the arrival declaration to the relevant authority on the traveler's behalf
• customer support
• application status communications
• access to a private customer dashboard
• corrections or resubmissions where appropriate
• delivery or access to resulting confirmations, QR codes, or other arrival-related outputs

Every paid application is manually reviewed by a human member of our team before submission.

Our review is intended to help reduce the risk of avoidable mistakes. It does not constitute legal advice and cannot guarantee that every possible issue will be identified.

Easy Arrival Online does not provide:

• visas
• eVisas
• electronic travel authorizations
• residency applications
• immigration legal advice
• legal representation
• immigration consulting

Our services relate exclusively to arrival cards and arrival-related declarations.

Travelers remain responsible for determining whether they require any separate:

• visa
• travel authorization
• passport validity period
• vaccination
• travel insurance
• onward or return ticket
• other entry requirement

Easy Arrival Online does not make governmental decisions.

We cannot:

• approve or deny entry into a country
• guarantee admission through border control
• guarantee customs clearance
• override a government decision
• influence an immigration, customs, or border officer
• guarantee that a government system will accept a submission
• guarantee government processing or response times
• guarantee any particular governmental outcome

Any decision concerning admission, border entry, inspection, customs clearance, or any other governmental determination is made solely by the relevant authority.

Purchasing our service does not guarantee admission into any destination.

Easy Arrival Online charges a private service fee for the assistance and support we provide.

Our service fee may cover services including:

• guided completion
• human review
• error checking
• application preparation
• submission on your behalf
• customer support
• application tracking
• dashboard access
• correction or resubmission assistance
• delivery of resulting confirmations or QR codes

The total Easy Arrival Online service price applicable to your order will be displayed before payment.

You will have the opportunity to review the applicable price before completing your purchase.

Our private service fee is not a government fee.

Our service fee is separate from any fee that may be charged by a government authority.

Some official arrival cards or arrival declarations may be available directly from the relevant government free of charge.

Other destinations may impose official government fees.

Where an official government fee applies, Easy Arrival Online may collect that fee from the customer and remit or pay it to the relevant authority as part of the submission process.

Where applicable, we aim to clearly distinguish between:

• the Easy Arrival Online private service fee
• any additional Priority or Express processing charge
• any official government fee
• the total amount payable

We do not represent our private service fee as a government fee, tax, or official government charge.

Where an official government submission is available directly to travelers, you may choose to complete the process yourself without using Easy Arrival Online.

You must have legal capacity to enter into a binding agreement to purchase our services.

You may also use our service on behalf of another traveler where you are authorized to do so.

This may include applications for:

• your spouse
• children
• family members
• travel companions
• members of a group

If you provide information relating to another person, you represent and warrant that you are authorized to provide that information and request the service on their behalf.

For minors, the person submitting the information must be a parent, legal guardian, or another person lawfully authorized to act for the minor.

Easy Arrival Online may allow you to enter traveler and trip information before payment is completed.

Providing information before payment does not necessarily create a paid service contract.

The paid service begins only after:

• payment has been successfully completed
• the information required to begin processing has been provided

Information provided before payment may be processed and stored as described in our Privacy Policy.

You are responsible for ensuring that all information you provide is:

• accurate
• complete
• current
• truthful
• consistent with your passport and travel documents

This may include:

• full legal name
• passport number
• nationality
• date of birth
• passport expiry date
• travel dates
• flight information
• accommodation information
• customs declarations
• health-related declarations
• other information required by the relevant destination

You must not knowingly provide false or misleading information.

Our human review service does not transfer responsibility for the truthfulness of the information supplied to Easy Arrival Online.

Every paid application is manually reviewed by a human member of our team before submission.

Our team may review information for:

• missing required fields
• apparent inconsistencies
• obvious formatting problems
• information that appears inconsistent with passport or travel details
• other potential issues that may affect submission

If clarification is required, we may contact you before submitting the application.

Although our review process is designed to help identify potential mistakes, it does not eliminate all risk of error.

If information is missing, unclear, or appears inconsistent, we may contact you using the contact details provided with your order.

You are responsible for responding promptly.

If we are waiting for information, clarification, or correction from you, the applicable processing timeframe may be paused until the requested information is received.

Delays caused by incomplete, inaccurate, unclear, or missing customer information are not considered delays attributable to Easy Arrival Online.

By purchasing our service, you authorize Easy Arrival Online to prepare and submit the applicable arrival declaration to the relevant authority on your behalf.

You also authorize us to use and transmit the personal and travel information you provide as reasonably necessary to perform the requested service.

Submission may involve transmitting information to:

• immigration arrival authorities
• customs authorities
• border authorities
• health authorities
• quarantine authorities
• biosecurity authorities
• other competent governmental or public authorities involved in the relevant arrival process

The relevant authority remains independent from Easy Arrival Online.

Easy Arrival Online offers different processing options depending on the service selected at checkout.

Standard Processing — Our Standard Processing service is designed to have a completed application reviewed, prepared, and submitted to the relevant authority within 24 hours.

Priority Processing — Where available, Priority Processing is designed to have the completed application reviewed, prepared, and submitted within 6 hours.

Express Processing — Where available, Express Processing is designed to have the completed application reviewed, prepared, and submitted within 1 hour.

These processing times refer specifically to the time required for Easy Arrival Online to review, prepare, and submit the application.

They do not represent or guarantee:

• government processing times
• government response times
• government confirmation times
• border-entry authorization
• customs clearance
• admission into a country
• faster treatment by a governmental authority

The applicable processing period begins only when:

• payment has been successfully completed
• all information required to process the application has been provided accurately and completely

If additional information, corrections, or clarification are required from the traveler, processing time may be paused until the necessary information is received.

Processing may also be affected by circumstances outside our reasonable control, including:

• government website outages
• government system maintenance
• government system errors
• technical failures
• changes in official procedures
• internet infrastructure failures
• force majeure events

Priority and Express Processing relate to the priority with which Easy Arrival Online reviews, prepares, and submits an application.

Purchasing expedited processing does not result in preferential treatment by any government authority.

It does not guarantee:

• faster government processing
• faster government responses
• faster border control
• faster customs clearance
• any particular governmental outcome

If Easy Arrival Online fails to meet a paid Priority or Express submission timeframe solely because of a delay attributable to Easy Arrival Online, we will refund the additional expedited processing fee paid by the customer.

Accordingly:

• if Priority Processing was purchased but we fail to submit within the applicable 6-hour timeframe solely because of an internal Easy Arrival Online delay, we will refund the Priority surcharge
• if Express Processing was purchased but we fail to submit within the applicable 1-hour timeframe solely because of an internal Easy Arrival Online delay, we will refund the Express surcharge

If the application was nevertheless correctly reviewed, prepared, and submitted, the underlying Standard Processing service fee does not automatically become refundable.

Priority or Express fees are generally not refundable where a delay results from:

• incomplete customer information
• inaccurate customer information
• failure to respond to a correction request
• government system outages
• government maintenance
• government technical failures
• changes in official procedures
• circumstances outside our reasonable control

Mandatory consumer rights remain unaffected.

Where available, completed confirmations, QR codes, or other arrival-related outputs may be:

• delivered by email
• made available through a private customer dashboard
• provided through another method communicated during the process

You are responsible for:

• providing a valid email address
• checking your email
• checking spam or junk folders
• maintaining access to your customer dashboard
• reviewing the delivered information before travel

Where a customer account or dashboard is provided, you are responsible for maintaining the confidentiality of your login credentials.

You must not knowingly allow unauthorized persons to access sensitive traveler information through your account.

If you believe your account has been compromised, contact [email protected].

Payment must be completed using a payment method made available at checkout.

By placing an order, you authorize the applicable payment provider to charge the total amount displayed before purchase.

That amount may include:

• the Easy Arrival Online private service fee
• a Priority or Express processing fee where selected
• an official government fee where applicable

Payments may be processed by third-party payment providers.

We may delay, suspend, or cancel an order where:

• payment fails
• payment is reversed
• fraud is suspected
• payment appears unauthorized
• additional verification is reasonably required

Because arrival card services may be time-sensitive, processing may begin immediately after successful payment.

By completing your purchase, you request that Easy Arrival Online begin providing the purchased service without unnecessary delay.

Where required by applicable law, we may request your separate express consent at checkout to begin performance immediately.

Certain consumers, including customers located in the European Economic Area or United Kingdom, may have statutory cancellation or withdrawal rights.

Where applicable, you may be asked at checkout to expressly request that Easy Arrival Online begin providing the service immediately after payment and to acknowledge the effect that full performance may have on your statutory withdrawal rights.

Where permitted by applicable law, once the service has been fully performed, a statutory withdrawal right may cease if the legally required prior consent and acknowledgment were obtained.

Nothing in these Terms removes, restricts, or limits consumer rights that cannot legally be waived.

Our Refund & Cancellation Policy governs refund eligibility.

If your arrival declaration has not yet been submitted to the relevant authority, you may cancel your order and request a full refund in accordance with our Refund & Cancellation Policy.

The fact that:

• manual human review has already begun
• your information has already been checked
• preparation work has already started

does not, by itself, prevent a full refund before submission under our standard refund policy.

Where the application has not yet been submitted, the refund will generally include:

• the Easy Arrival Online private service fee
• any Priority or Express processing fee paid
• any government fee collected by Easy Arrival Online that has not already been paid or irreversibly committed to the relevant authority

Please contact us as soon as possible at [email protected] if you wish to cancel an order.

Once the application has been submitted to the relevant authority, the principal service purchased from Easy Arrival Online has been performed.

Accordingly, the Easy Arrival Online service fee is generally non-refundable after submission, except where:

• Easy Arrival Online has made a material error
• applicable consumer law requires otherwise
• our Refund & Cancellation Policy provides an additional remedy

Where a government fee has already been paid or irreversibly committed to the relevant authority, that government fee may also be non-refundable according to the rules of the relevant authority.

Government processing outcomes, government responses, border decisions, customs decisions, or changes in travel plans do not automatically create a right to a refund where Easy Arrival Online has correctly performed the service purchased.

If you discover that information you provided was incorrect, contact us as soon as possible.

Examples include:

• incorrect passport number
• incorrect spelling of a name
• incorrect nationality
• incorrect date of birth
• incorrect passport expiry date
• incorrect flight details
• incorrect travel date
• incorrect accommodation information
• incorrect declaration response

Where technically possible and permitted by the relevant government system, Easy Arrival Online will provide reasonable correction or resubmission assistance without an additional Easy Arrival Online service fee.

The government system may not always permit an existing submission to be edited.

A new submission may therefore sometimes be necessary.

Where the government requires a new official government fee for a replacement submission resulting from customer-provided information, that government fee may remain payable by the traveler.

If your travel plans change after submission, we will make reasonable efforts to help you update or resubmit the applicable arrival declaration without charging an additional Easy Arrival Online service fee.

This may include reasonable changes such as:

• a different flight
• a different arrival date
• different accommodation
• another relevant change relating to the original trip

Where a government authority requires a new government fee for the replacement submission, that government fee may be payable by the traveler.

Our free correction and resubmission policy is intended for reasonable changes related to the original order.

Our correction policy does not require Easy Arrival Online to provide unlimited new applications or resubmissions.

We may require a new order or additional service fee where a customer:

• repeatedly changes travel plans
• repeatedly supplies incorrect information
• repeatedly requests new submissions
• changes to a materially different trip
• substitutes a different traveler
• intentionally provides false or misleading information
• abuses our correction or resubmission service

Any additional Easy Arrival Online fee will be disclosed before additional paid work is performed.

If Easy Arrival Online makes a material error during review, preparation, or submission, we will correct the error at no additional service charge.

Where necessary and permitted, we may:

• correct the application
• prepare a replacement application
• resubmit the application
• provide a replacement confirmation or QR code
• reperform the affected service

Where a new government fee is required solely because of an error made by Easy Arrival Online, we will cover that government fee where reasonably necessary to correct our error.

If the issue cannot reasonably be corrected and materially prevents us from providing the purchased service, we may provide an appropriate refund or other remedy.

Our correction policy does not require us to repeatedly reprocess applications where a customer intentionally provides:

• false information
• fraudulent information
• fabricated documents
• misleading declarations

We may suspend, refuse, or terminate service where we reasonably believe our platform is being used fraudulently or unlawfully.

Government websites, databases, portals, APIs, and border systems are operated independently from Easy Arrival Online.

We do not control:

• government portals
• government databases
• government APIs
• maintenance periods
• official technical infrastructure
• border systems
• government outages
• changes made to government systems

We are not responsible for delays caused solely by the unavailability or malfunction of an independent government system.

We will use reasonable efforts to continue or complete processing once the relevant system becomes available.

Arrival requirements may change without notice.

Authorities may:

• modify forms
• add or remove required questions
• change deadlines
• change arrival procedures
• change eligibility requirements
• introduce, remove, or change government fees
• replace existing systems
• modify submission procedures

We seek to maintain accurate and current information but cannot guarantee that government requirements will never change between publication and your travel date.

Travelers should review relevant official travel requirements before departure.

Easy Arrival Online provides customer support 24 hours a day, 7 days a week.

Support may be available through channels displayed on our website.

Our primary support email is [email protected].

Although customer support is available 24/7, response times may vary depending on:

• request volume
• complexity
• destination
• information required to resolve the request

Our processing of personal information is governed by our Privacy Policy.

By using our services, you acknowledge that personal information may need to be processed in order to:

• provide the service
• manually review arrival information
• communicate with you
• process payments
• remit government fees where applicable
• submit information to relevant authorities
• provide corrections or resubmissions
• deliver resulting confirmations or QR codes

Please review our Privacy Policy before placing an order.

Arrival declarations may require sensitive personal information, including:

• passport information
• identity information
• health-related declaration information
• customs information
• travel details

We process such information only as reasonably necessary to provide the requested service and as described in our Privacy Policy.

We do not sell passport, identity, or arrival-application information for advertising purposes.

We do not use passport documents, passport numbers, government-form answers, customs declaration content, or health declaration content for behavioral advertising profiling.

By providing your email address or other contact information, you agree that we may send communications reasonably necessary to provide the service.

These may include:

• order confirmations
• payment confirmations
• requests for information
• correction requests
• application status updates
• submission notifications
• document or QR-code notifications
• security notices
• customer support messages

Transactional communications are separate from promotional marketing communications.

Where permitted by applicable law, we may send reminders relating to an application or checkout process that was started but not completed.

Marketing and abandoned-checkout communications are handled in accordance with applicable law and our Privacy Policy.

Where consent is required, applicable communications will only be sent after obtaining the required consent.

Users may opt out of promotional communications.

Our website may contain links to:

• official government websites
• airlines
• airports
• payment providers
• travel services
• other third-party services

These websites operate independently from Easy Arrival Online.

We do not control their:

• content
• availability
• terms
• privacy practices
• security practices

A link to an official government website does not mean that Easy Arrival Online is affiliated with, endorsed by, sponsored by, authorized as an official representative by, or operated by that government.

Easy Arrival Online does not present itself as an official government website.

We do not use government logos, seals, emblems, official government branding, or similar visual elements for the purpose of presenting our private service as an official government service.

We use our own company name, branding, and visual identity to distinguish Easy Arrival Online from official government authorities and websites.

References to:

• countries
• destinations
• arrival systems
• government agencies
• government forms
• airports
• official websites

are used solely to identify or explain the relevant travel requirement, destination, authority, or administrative process.

Such references do not indicate government endorsement, sponsorship, partnership, or affiliation.

You must not use Easy Arrival Online:

• for fraudulent purposes
• using false identities
• to knowingly submit false declarations
• to impersonate another person without authorization
• to interfere with our website or systems
• to introduce malware or malicious code
• to access systems without authorization
• to abuse our customer support
• to scrape our services unlawfully
• to violate applicable law
• in connection with unlawful activity

We may suspend or terminate service where we reasonably believe misuse has occurred.

The Easy Arrival Online website and its original content, including our:

• branding
• logo
• website design
• software
• text
• graphics
• databases
• application workflows

are owned by or licensed to TRUEFRAME SOFTWARE LLC and are protected by applicable intellectual property laws.

Government forms, government names, official symbols, and government materials remain the property of their respective owners where applicable.

We do not claim ownership over official government intellectual property.

Easy Arrival Online provides administrative arrival card assistance.

Information provided through our service does not constitute:

• legal advice
• immigration legal advice
• medical advice
• tax advice
• customs legal advice
• professional immigration representation

If professional advice is required, you should consult an appropriately qualified professional.

We aim to provide our services professionally, accurately, and with reasonable care.

However, to the extent permitted by applicable law, we do not guarantee that:

• government systems will always be available
• government requirements will never change
• every possible customer error will be identified
• every submission will be accepted without further action
• every government system will issue a confirmation immediately
• government processing will occur within a particular period
• use of our service will guarantee admission into a destination

Nothing in these Terms excludes warranties, statutory guarantees, or consumer protections that cannot legally be excluded.

To the maximum extent permitted by applicable law, TRUEFRAME SOFTWARE LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from circumstances outside our reasonable control.

Such circumstances may include:

• government decisions
• border-entry decisions
• customs decisions
• government system outages
• airline actions
• changes in entry requirements
• inaccurate, false, or misleading information supplied by a traveler
• force majeure events

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

Nothing excludes liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded.

Mandatory consumer rights remain unaffected.

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your:

• intentional misuse of our service
• fraudulent activity
• knowingly false declarations
• unauthorized use of another person's information
• violation of applicable law
• material breach of these Terms

This provision does not apply where prohibited by mandatory consumer law.

We are not responsible for failure or delay caused by circumstances beyond our reasonable control.

These may include:

• government system outages
• internet infrastructure failures
• natural disasters
• war
• terrorism
• civil unrest
• government action
• border closures
• epidemics
• pandemics
• labor disputes
• major cybersecurity incidents
• failures of essential third-party infrastructure

We will use commercially reasonable efforts to resume affected services when circumstances permit.

We may suspend, refuse, or terminate an application where reasonably necessary due to:

• suspected fraud
• unlawful activity
• abusive behavior
• payment failure
• inability to verify essential information
• knowingly false information
• misuse of our platform
• legal or regulatory requirements

Any refund due will be determined according to our Refund & Cancellation Policy and applicable law.

If you are dissatisfied with our service, please contact [email protected].

Please include where possible:

• your order reference
• full name
• traveler name
• destination
• description of the issue
• relevant supporting information

We will use reasonable efforts to investigate and resolve the matter.

If you believe that:

• a payment was incorrect
• a duplicate payment occurred
• the purchased service was not provided as described
• you qualify for a refund

we encourage you to contact us before initiating a chargeback.

This allows us an opportunity to investigate and attempt to resolve the matter promptly.

Nothing in this section prevents you from exercising lawful rights through:

• your bank
• card issuer
• payment provider
• consumer protection authority

Knowingly false or fraudulent chargeback claims may be disputed using appropriate records and evidence, including:

• payment records
• application records
• customer communications
• submission records
• confirmation of service delivery

These Terms are governed by the laws applicable to TRUEFRAME SOFTWARE LLC in the United States, including the laws of the State of Wyoming, without regard to conflict-of-law principles.

However, mandatory consumer protection laws applicable in your country, state, or territory of residence remain applicable where they cannot legally be waived.

Nothing in these Terms deprives a consumer of mandatory protections available under applicable law.

Easy Arrival Online serves customers internationally.

Nothing in these Terms is intended to remove, restrict, or limit mandatory consumer rights that apply under the law of your place of residence.

Where a provision of these Terms conflicts with mandatory applicable consumer law, mandatory law will prevail to the extent of that conflict.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

Any affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally possible.

If Easy Arrival Online does not immediately enforce any provision of these Terms, that does not waive our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our consent where such restriction is permitted by law.

TRUEFRAME SOFTWARE LLC may assign its rights or obligations in connection with a legitimate:

• merger
• acquisition
• restructuring
• financing
• transfer or sale of business assets

Any assignment remains subject to applicable law.

These Terms, together with the policies referenced in them, constitute the agreement between you and Easy Arrival Online concerning the purchased service.

Relevant policies include:

• Privacy Policy
• Refund & Cancellation Policy
• Cookie Policy
• Government & Non-Affiliation Disclaimer

We may update these Terms from time to time to reflect changes in:

• our services
• supported destinations
• government procedures
• processing options
• technology
• applicable law
• business operations

The latest version will display its effective and last-updated date at the top of this page.

Changes will not retroactively remove mandatory rights relating to services already purchased where prohibited by law.

For questions regarding these Terms & Conditions, our services, cancellations, corrections, or complaints, contact:

• Easy Arrival Online — operated by TRUEFRAME SOFTWARE LLC
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• [email protected]
• easyarrivalonline.com