Refund & Cancellation Policy

Easy Arrival Online is operated by:

• TRUEFRAME SOFTWARE LLC
• Trading as: Easy Arrival Online
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Email: [email protected]
• Website: easyarrivalonline.com

Easy Arrival Online is an independent private paid arrival card assistance service.

We provide assistance with arrival-related forms and declarations, which may include:

• guided completion of arrival information
• manual human review of every paid application
• identification of potential errors, omissions, inconsistencies, or formatting issues
• preparation of arrival declarations
• submission of the relevant arrival declaration to the appropriate authority on the traveler's behalf
• customer support
• corrections and resubmissions where appropriate
• delivery or access to confirmations, QR codes, or other arrival-related outputs

Every paid application is manually reviewed by a human member of our team before submission.

We are not a government website, government agency, embassy, consulate, immigration authority, customs authority, border authority, or official government representative.

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

Where an official arrival declaration can be completed directly through an official government website, travelers may choose to use that official service without purchasing our paid assistance.

Where an official government submission is available free of charge, travelers may complete it directly through the applicable official government channel at no cost.

The amount charged by Easy Arrival Online may include:

• an Easy Arrival Online private service fee for our assistance services
• an additional Priority or Express processing fee where selected
• where applicable, an official government fee required by the relevant authority

Our private service fee may cover:

• guided completion
• human review
• error checking
• preparation
• submission on the traveler's behalf
• customer support
• application tracking
• correction or resubmission assistance
• delivery of confirmations or QR codes

Where a government fee applies and is collected by Easy Arrival Online, that amount is collected for the purpose of paying or remitting it to the relevant authority as part of the requested service.

Some official arrival cards or declarations are available directly from the relevant government free of charge.

Where applicable, we aim to clearly distinguish before payment between:

• the Easy Arrival Online private service fee
• any Priority or Express processing fee
• any official government fee
• the total amount payable

We do not represent our private service fee as a government fee, tax, or official government charge.

Our standard refund policy is based primarily on whether the arrival declaration has already been submitted to the relevant authority.

The three main stages are:

• application started but not paid
• payment completed but application not yet submitted
• application submitted to the relevant authority

As a general rule:

• Before submission: the order may be cancelled and is eligible for a refund as described in this Policy.
• After submission: the Easy Arrival Online service fee is generally non-refundable because the principal service has been performed.

The fact that manual review, error checking, or application preparation has already begun does not, by itself, prevent a refund before submission under our standard policy.

Mandatory consumer rights remain unaffected.

If you begin completing an application but do not complete payment, there is no paid order to cancel and no payment to refund.

You may stop the application process at any time.

Any personal information already provided will be processed in accordance with our Privacy Policy.

Where legally permitted, we may send reminders relating to an incomplete application or checkout.

If you have completed payment but your arrival declaration has not yet been submitted to the relevant authority, you may cancel the order and request a full refund of the refundable amounts associated with your order.

This applies even if:

• our team has already begun reviewing the application
• your information has already been checked
• preparation work has already started

The primary cutoff under our standard refund policy is submission to the relevant authority.

Where the application has not yet been submitted, the refund will include:

• the Easy Arrival Online private service fee
• any Priority or Express processing fee paid
• any government fee collected by Easy Arrival Online that has not yet been paid or irreversibly committed to the relevant authority

If a government fee has already been irreversibly paid or committed before cancellation, that portion may be subject to the refund rules of the relevant government authority.

Customers wishing to cancel should contact us as soon as possible at [email protected].

Once the arrival declaration has been submitted to the relevant authority on your behalf, the principal service purchased from Easy Arrival Online has been performed.

Accordingly, the Easy Arrival Online private service fee is generally non-refundable after submission.

This applies even if you later:

• cancel your trip
• postpone your trip
• change your flight
• change your accommodation
• change your travel plans
• decide not to travel
• obtain the same declaration independently
• no longer require the declaration

However, we may still provide free correction or resubmission assistance where applicable, as described in this Policy.

Nothing in this Policy limits mandatory consumer rights.

Where an official government fee has already been paid or irreversibly committed to the relevant authority, that fee may be non-refundable.

Easy Arrival Online does not control the refund policies of government authorities.

If a government authority refunds a fee to Easy Arrival Online in circumstances where the customer is entitled to receive that refunded amount, we will pass the applicable amount back to the customer.

Where a government fee has not yet been paid or irreversibly committed to the authority, it will be included in an applicable refund before submission.

If you provide incorrect information and discover the error after payment or submission, contact us as soon as possible.

Examples may include:

• incorrect passport number
• incorrect spelling of a name
• incorrect nationality
• incorrect date of birth
• incorrect passport expiry date
• incorrect flight information
• incorrect arrival date
• incorrect accommodation information
• incorrect declaration response

Where technically possible and permitted by the relevant government system, Easy Arrival Online will provide reasonable correction or resubmission assistance without an additional Easy Arrival Online service fee.

A government system may not always allow an existing declaration to be edited, in which case a new submission may be required.

Where the relevant authority requires a new government fee because of incorrect information originally provided by the customer, that government fee may remain payable by the traveler.

If your travel plans change after submission, we will make reasonable efforts to help you update or resubmit the arrival declaration without charging an additional Easy Arrival Online service fee.

Examples may include:

• a different flight
• a different arrival date
• different accommodation
• another reasonable change to travel information relating to the original trip

Where the relevant government system requires a new government fee for the replacement submission, that government fee may remain payable by the traveler.

Our free correction or resubmission policy is intended to cover reasonable changes connected to the original traveler, trip, and order.

Easy Arrival Online generally provides reasonable correction or resubmission assistance without additional service fees.

However, our policy does not require us to provide unlimited new applications or repeated resubmissions where a customer:

• repeatedly changes travel plans
• repeatedly supplies incorrect information
• repeatedly requests new submissions
• changes to a materially different trip
• substitutes a different traveler
• intentionally provides false or misleading information
• abuses our correction or resubmission policy

Where repeated or substantial additional work is required, we may require a new order or additional service fee.

Any additional Easy Arrival Online fee will be disclosed before additional paid work is performed.

If Easy Arrival Online makes a material error during the review, preparation, or submission of an arrival declaration, we will correct the issue free of charge.

Depending on the circumstances, we may:

• correct the information
• prepare a replacement declaration
• submit a new declaration
• provide a replacement confirmation or QR code
• reperform the affected service

Any additional Easy Arrival Online service fee caused by our own error will be waived.

Where a new government fee is required solely because of an error made by Easy Arrival Online, we will cover that government fee where reasonably necessary to correct our error.

If the issue cannot reasonably be corrected and materially prevents us from providing the purchased service, we will provide an appropriate refund or other remedy consistent with applicable law and the circumstances of the order.

Every paid application is manually reviewed by a human member of our team before submission.

Our review is designed to help identify potential:

• omissions
• inconsistencies
• formatting problems
• obvious errors

However, manual review cannot guarantee that every possible issue will be identified.

Customers remain responsible for providing complete, truthful, accurate, and current information.

Our Standard Processing service is designed to have a completed application reviewed, prepared, and submitted to the relevant authority within 24 hours.

The processing period begins only after:

• payment has been successfully completed
• all required information has been provided accurately and completely

Where available, Priority Processing is designed to have a completed application reviewed, prepared, and submitted within 6 hours.

Priority Processing gives the application greater processing priority within Easy Arrival Online.

It does not provide preferential treatment from any government authority.

Where available, Express Processing is designed to have a completed application reviewed, prepared, and submitted within 1 hour.

Express Processing relates only to Easy Arrival Online's review, preparation, and submission time.

It does not guarantee faster government processing, faster government responses, border admission, or customs clearance.

The applicable processing timeframe begins only after:

• successful payment
• receipt of all information required to process the application accurately and completely

If we require additional information, clarification, or correction from the traveler, the processing period may be paused until the requested information is received.

Examples may include:

• missing passport information
• unclear information
• contradictory travel details
• missing mandatory declarations
• information that requires confirmation

A delay caused by missing, incomplete, inaccurate, unclear, or contradictory customer information is not considered a delay attributable to Easy Arrival Online.

If Easy Arrival Online fails to meet a paid Priority or Express submission timeframe solely because of a delay attributable to Easy Arrival Online, we will refund the additional expedited processing fee paid by the customer.

Accordingly:

• if Priority Processing was purchased but we fail to submit within the applicable 6-hour timeframe solely because of an internal Easy Arrival Online delay, we will refund the Priority surcharge
• if Express Processing was purchased but we fail to submit within the applicable 1-hour timeframe solely because of an internal Easy Arrival Online delay, we will refund the Express surcharge

If the application was nevertheless properly reviewed, prepared, and submitted, the underlying Standard Processing service fee does not automatically become refundable.

This section does not limit any additional mandatory rights available under applicable consumer law.

Priority or Express processing fees are generally not refundable where the applicable delay results from circumstances outside our reasonable control.

Examples include:

• incomplete customer information
• incorrect customer information
• unclear customer information
• customer response delays
• government portal outages
• government maintenance
• government system errors
• changes in official procedures
• internet infrastructure failures
• force majeure events

We will use reasonable efforts to complete the submission as soon as the relevant issue has been resolved.

Our 24-hour, 6-hour, and 1-hour processing options refer only to the time required for Easy Arrival Online to review, prepare, and submit the application.

They do not represent or guarantee:

• government processing times
• government response times
• government confirmation times
• border-entry authorization
• customs clearance
• admission into a country
• faster treatment by a government authority
• any particular governmental outcome

Government authorities act independently from Easy Arrival Online.

A refund is not automatically due because:

• a government requests additional information
• a border officer conducts additional checks
• customs performs additional checks
• the traveler experiences an entry issue
• the traveler does not satisfy another travel requirement
• an official system delays issuance or confirmation
• a government authority makes an adverse decision
• another separate travel or entry requirement has not been satisfied

If an adverse outcome results from a material error made by Easy Arrival Online, Section 12 applies.

Government websites, systems, portals, databases, APIs, and border systems are operated independently from Easy Arrival Online.

We do not control:

• government portals
• government databases
• government APIs
• maintenance periods
• official technical infrastructure
• border systems
• government outages
• changes to official systems

We are not responsible for delays caused solely by the malfunction or unavailability of an independent government system.

We will use reasonable efforts to complete processing once the relevant system becomes available.

If you accidentally purchase the same service more than once for the same traveler and the same trip, contact us as soon as possible.

Where we can verify that:

• a genuine duplicate order was placed
• the duplicate service was not necessary

we will refund the unnecessary duplicate charge.

If a technical or payment-processing issue causes you to be charged more than once for the same order, please contact us.

Once verified, any confirmed duplicate or erroneous charge will be refunded.

Where an order includes multiple travelers, refund eligibility may be determined separately for each traveler.

For example, if an order contains four travelers and two applications have already been submitted while two have not yet been submitted, then, subject to applicable law:

• the two submitted applications will generally be non-refundable
• the two applications not yet submitted will be eligible for the applicable refund under Section 6

The processing status of each traveler will determine the applicable refund treatment.

Refund, correction, cancellation, and resubmission rules for applications involving minors generally follow the same rules as applications for adults.

Any cancellation, refund, or correction request should be submitted by the parent, legal guardian, or other person authorized to manage the application.

If you believe a payment was made without your authorization, contact us as soon as possible at [email protected].

We may request information necessary to verify and investigate the transaction.

Nothing in this section limits rights you may have through:

• your bank
• payment provider
• card issuer
• applicable consumer law

Approved refunds will normally be returned to the original payment method used for the transaction.

For security and fraud-prevention reasons, we generally cannot redirect a refund to a different payment method, bank account, card, or individual unless required or permitted by applicable law.

Once a refund has been approved, Easy Arrival Online generally aims to initiate the refund within 2 business days.

After the refund has been initiated, it may take approximately 5 to 10 business days to appear in your account, depending on:

• your bank
• card issuer
• payment network
• payment method
• payment processor

These banking and payment-processing timelines are estimates and are outside Easy Arrival Online's direct control.

Certain circumstances may result in a partial refund.

Examples include:

• refunding an Express surcharge where the Express submission timeframe was not met solely because of Easy Arrival Online
• refunding a Priority surcharge where the Priority submission timeframe was not met solely because of Easy Arrival Online
• refunding the portion of a multi-traveler order relating to travelers whose declarations had not yet been submitted
• refunding another applicable portion of a service where required by this Policy or applicable law

Because arrival card services may be time-sensitive, Easy Arrival Online may begin reviewing and preparing an application immediately after successful payment.

By completing a purchase, you request that we begin providing the service without unnecessary delay.

Where applicable law requires separate consent to immediate performance, that consent may be requested during checkout.

Consumers located in the European Economic Area may have statutory withdrawal rights for certain distance contracts.

Where applicable, a consumer may have a 14-day withdrawal period.

However, where you expressly request that Easy Arrival Online begin providing the service during that period:

• performance may begin immediately
• certain consequences may apply as the service is performed
• once the service has been fully performed, the statutory right of withdrawal may cease where applicable law permits this and the legally required prior consent and acknowledgment have been obtained

Nothing in this Policy removes, restricts, or limits mandatory consumer rights that cannot legally be waived.

Customers located in the United Kingdom may also have statutory cancellation rights for certain distance contracts.

Where you expressly request immediate performance of the service, your cancellation rights may be affected as the service is performed, subject to applicable UK consumer law.

Once the service has been fully performed, cancellation rights may cease where applicable law permits this and the legally required prior consent and acknowledgment have been obtained.

Nothing in this Policy restricts mandatory UK consumer rights.

Where required by applicable law, we may request a separate consent at checkout substantially similar to:

"I request that Easy Arrival Online begins providing the service immediately after payment. I understand that once the service has been fully performed, I may lose my statutory right of withdrawal where permitted by applicable law."

Where such consent is required, it should be provided by an affirmative customer action and should not be pre-selected on the customer's behalf.

The exact presentation may vary according to applicable law and checkout design.

Easy Arrival Online serves customers internationally.

Consumer-protection requirements vary by jurisdiction.

Nothing in this Refund & Cancellation Policy is intended to exclude, limit, or waive any consumer right that cannot legally be excluded or waived.

Where applicable mandatory law grants a customer rights that are more favorable than this Policy, those mandatory rights will apply to the extent required.

If you believe:

• you were charged incorrectly
• a duplicate charge occurred
• the service was not provided as described
• you qualify for a refund

we encourage you to contact us first at [email protected].

This gives us an opportunity to investigate and attempt to resolve the matter promptly.

Nothing in this Policy prevents you from exercising lawful rights through:

• your bank
• credit or debit card issuer
• payment provider
• consumer protection authority

Where a chargeback is initiated, we may provide relevant records to the payment provider where lawful and appropriate, including:

• order information
• customer communications
• payment records
• review records
• submission status
• confirmation of service delivery

We may refuse refund or correction requests involving:

• fraudulent conduct
• knowingly false information
• intentional misuse of our service
• repeated abuse of our correction or resubmission policy
• fraudulent chargebacks
• attempts to obtain repeated new services without payment
• other unlawful activity

This does not affect legitimate statutory consumer rights.

To request a cancellation, refund, correction, resubmission, or billing review, contact [email protected].

Please include where possible:

• your full name
• order number
• traveler name
• email address used for the order
• destination
• reason for your request
• details of any error or change

We may request additional information where reasonably necessary to verify the order, prevent fraud, and protect travelers' personal information.

When reviewing a refund request, we may consider:

• whether payment was successfully completed
• whether the application has been submitted to the relevant authority
• when the cancellation request was received
• whether Priority or Express Processing was purchased
• whether a delay was attributable to Easy Arrival Online
• whether Easy Arrival Online made an error
• whether an official government fee had already been paid or irreversibly committed
• whether the request relates to a correction, resubmission, cancellation, or duplicate order
• applicable consumer law

The primary cutoff under our standard cancellation policy is whether the application has been submitted to the relevant authority.

The fact that manual review, error checking, or preparation has already begun does not, by itself, prevent a refund before submission under our standard policy.

Easy Arrival Online is an independent private paid arrival card assistance service.

We are not:

• a government website
• a government department
• a government agency
• an immigration authority
• a customs authority
• a border authority
• a health authority
• a quarantine authority
• an embassy
• a consulate
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

Where travelers can complete an arrival card or declaration directly through an official government portal, they may choose to do so without purchasing our paid service.

Where the official process is free of charge, travelers may complete it through the applicable official government channel at no cost.

Our fees compensate Easy Arrival Online for our private assistance services and are distinct from official government fees.

Easy Arrival Online provides services relating exclusively to arrival cards and arrival-related declarations.

We do not provide:

• visas
• eVisas
• electronic travel authorizations
• residency services
• immigration consulting
• immigration legal advice
• legal representation

This Refund & Cancellation Policy should be read together with our:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Government & Non-Affiliation Disclaimer

If a mandatory provision of applicable law conflicts with this Policy, mandatory law will prevail to the extent required.

We may update this Refund & Cancellation Policy from time to time to reflect changes in:

• our services
• processing options
• supported destinations
• government processes
• government fees
• business operations
• applicable laws
• consumer-protection requirements

The current version will display its effective and last-updated date at the top of this page.

Changes will not retroactively remove mandatory rights relating to a purchase already made where prohibited by law.

For questions, cancellations, refunds, corrections, resubmissions, billing issues, or complaints, contact:

• Easy Arrival Online — operated by TRUEFRAME SOFTWARE LLC
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• [email protected]
• easyarrivalonline.com