Government & Non-Affiliation Disclaimer

Easy Arrival Online is operated by:

• TRUEFRAME SOFTWARE LLC
• Trading as: Easy Arrival Online
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Email: [email protected]
• Website: easyarrivalonline.com

TRUEFRAME SOFTWARE LLC is a private company and operates independently from all government authorities.

Easy Arrival Online provides private paid assistance to travelers completing arrival-related administrative requirements for supported destinations.

Our services relate exclusively to arrival cards and arrival-related declarations, which may include:

• digital arrival cards
• passenger arrival cards
• immigration arrival declarations
• customs declarations
• health declarations
• quarantine declarations
• biosecurity declarations
• passenger entry forms
• arrival QR codes
• other arrival-related declarations required before or upon entry into a destination

Easy Arrival Online does not provide:

• visas
• eVisas
• electronic travel authorizations
• residency services
• immigration consulting
• immigration legal advice
• legal representation

Customers do not pay Easy Arrival Online simply for access to a government form.

Our private service may include:

• a guided online application process
• structured collection of the information required for the relevant arrival declaration
• manual review of every paid application by a human member of our team
• identification of potential omissions, inconsistencies, or formatting issues
• requests for corrections or additional information where necessary
• preparation of the relevant arrival declaration
• submission of the declaration to the appropriate authority on the traveler's behalf
• customer support
• application status communications
• correction or resubmission assistance where appropriate
• delivery or access to resulting confirmations, QR codes, or other arrival-related outputs

Our service fee compensates Easy Arrival Online for these private assistance services.

Our service fee is not a government fee, tax, or official government charge.

Every paid application is manually reviewed by a human member of the Easy Arrival Online team before submission to the relevant authority.

The purpose of this review is to help identify potential:

• missing information
• inconsistencies
• formatting problems
• apparent errors

Human review is intended to reduce the risk of avoidable mistakes but cannot guarantee that every possible issue will be identified.

The traveler remains responsible for providing complete, truthful, accurate, and current information.

As part of our paid service, Easy Arrival Online prepares and submits the relevant arrival declaration to the competent authority on the traveler's behalf.

By purchasing our service, the traveler authorizes Easy Arrival Online to use and transmit the information provided for purposes including:

• reviewing the application
• preparing the required declaration
• identifying potential errors or missing information
• transmitting the required information to the relevant authority
• preparing corrections or replacement submissions where appropriate
• receiving or retrieving the resulting confirmation or QR code where applicable
• delivering the result to the traveler

The relevant authority remains entirely independent from Easy Arrival Online.

Easy Arrival Online does not control governmental processing or governmental decisions after submission.

Using Easy Arrival Online is not mandatory.

For the destinations we support, travelers may choose to complete the relevant arrival requirement directly through the applicable official government website or government channel instead of using our paid assistance service.

Where available, we may provide links or references to the relevant official government resource so travelers can make an informed choice between:

• completing the process themselves through the official government channel
• purchasing Easy Arrival Online's private assistance service

We do not prevent or discourage travelers from using the official government service directly.

Purchasing Easy Arrival Online's service is not a legal requirement for completing an official arrival declaration.

Some arrival cards and arrival declarations are provided by governments free of charge.

Where an official government submission is free, the traveler may complete the official process directly at no cost without purchasing Easy Arrival Online's service.

In such cases, any amount charged by Easy Arrival Online represents a private service fee for our assistance and is not an official government fee.

Our service fee may compensate us for services including:

• guided completion
• human review
• error checking
• preparation
• submission on the traveler's behalf
• customer support
• correction or resubmission assistance
• delivery of confirmations or QR codes

Some destinations may impose an official government fee in connection with an arrival declaration.

Where applicable, Easy Arrival Online may collect that government fee from the customer and pay or remit it to the relevant authority as part of the requested submission process.

Where government fees apply, we distinguish between:

• the Easy Arrival Online private service fee
• the official government fee

Where applicable, additional Priority or Express processing fees are also separate from government fees.

Easy Arrival Online does not represent its private service fee or expedited processing fee as a tax, government charge, or official government fee.

Government fees are determined by the relevant authority and may change independently of Easy Arrival Online.

Easy Arrival Online is not:

• a government website
• a government department
• a government agency
• an embassy
• a consulate
• an immigration authority
• a customs authority
• a border-control authority
• a health authority
• a quarantine authority
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

We do not claim any official governmental status.

Our commercial relationship is with our customers, to whom we provide private assistance services.

The availability of Easy Arrival Online's service for a particular destination does not mean that the government of that destination:

• endorses Easy Arrival Online
• sponsors Easy Arrival Online
• recommends Easy Arrival Online
• operates Easy Arrival Online
• owns Easy Arrival Online
• has entered into a partnership with Easy Arrival Online
• has designated Easy Arrival Online as an official governmental service

We do not claim government endorsement, sponsorship, partnership, or affiliation.

Our website may refer to:

• countries
• destinations
• government arrival systems
• official arrival cards
• government agencies
• airports
• border procedures
• official government websites
• official arrival requirements

These references are used solely to identify, describe, or explain the relevant destination, arrival requirement, government process, or administrative procedure.

Such references do not imply an affiliation, endorsement, sponsorship, authorization, partnership, or governmental relationship between Easy Arrival Online and any government authority.

Easy Arrival Online does not present itself as an official government website or official governmental service.

Easy Arrival Online does not use government logos, seals, emblems, official government branding, or similar visual elements for the purpose of presenting our private service as an official government service.

We use our own company name, branding, visual identity, and website design to distinguish Easy Arrival Online from official government websites and authorities.

We do not intentionally design our website, branding, communications, or checkout process to create the false impression that Easy Arrival Online is operated by a government authority.

References to official government services are provided only where relevant to explain the arrival process or identify an official alternative.

Easy Arrival Online provides administrative assistance but does not make government decisions.

We cannot:

• approve entry into a country
• refuse entry into a country
• guarantee admission
• guarantee customs clearance
• guarantee border clearance
• influence a border, customs, or immigration officer
• override a government decision
• guarantee that a government system will accept a submission
• guarantee a particular governmental outcome

Any governmental decision remains solely under the control and authority of the relevant government body.

Purchasing Easy Arrival Online's service does not provide any preferential treatment from a government authority.

Easy Arrival Online may offer different processing options.

These may include:

• Standard Processing: submission targeted within 24 hours
• Priority Processing: submission targeted within 6 hours
• Express Processing: submission targeted within 1 hour

These timeframes refer only to the time required for Easy Arrival Online to review, prepare, and submit the arrival declaration, beginning once:

• payment has been successfully completed
• all required information has been provided accurately and completely

These timeframes do not represent or guarantee:

• government processing times
• government response times
• government confirmation times
• border-entry authorization
• customs clearance
• admission into a destination
• faster treatment by a government authority
• any particular governmental outcome

Priority and Express Processing affect only the priority with which Easy Arrival Online handles the application internally. They do not provide preferential governmental treatment.

Government websites, databases, portals, APIs, border systems, and other governmental infrastructure are operated independently from Easy Arrival Online.

We do not control:

• government system availability
• government maintenance
• government technical failures
• government outages
• changes to official forms
• changes to arrival procedures
• changes to government fees
• government processing times
• government response times
• government confirmation times

Government authorities may modify their requirements, systems, procedures, fees, or forms without notice.

Easy Arrival Online will use reasonable efforts to maintain accurate information and complete submissions when the relevant systems are available.

Easy Arrival Online may provide links to official government websites for transparency, informational purposes, and to allow travelers to access the official alternative directly.

A link from Easy Arrival Online to a government website does not mean that:

• the government endorses Easy Arrival Online
• the government sponsors Easy Arrival Online
• the government operates Easy Arrival Online
• Easy Arrival Online operates the government website
• Easy Arrival Online is an official government representative
• Easy Arrival Online has a governmental partnership merely because the link is provided

Official government websites are operated independently and are governed by their own terms, privacy policies, security practices, processing procedures, and legal requirements.

Travelers are free to decide whether they want to use the official government channel directly or purchase Easy Arrival Online's private assistance service.

We intend this distinction to be clear before a customer completes payment.

Using Easy Arrival Online is optional.

Purchasing our service is not a legal requirement for completing an official arrival card or arrival declaration.

Where the official government process is free, travelers may use that official government process directly without paying Easy Arrival Online.

Before purchase, the customer is shown the price applicable to the service selected.

Where applicable, pricing may include:

• the Easy Arrival Online private service fee
• any additional Priority or Express processing charge
• any official government fee
• the total amount payable

We do not represent Easy Arrival Online's private service fee as though it were charged by a government authority.

Where an official government form is available free of charge, our payment relates to the private assistance services we provide rather than the cost of accessing the official government form itself.

Our private assistance includes reasonable correction or resubmission support where technically possible and permitted by the relevant government system.

Where a traveler provides incorrect information or later needs to update reasonable travel information relating to the original order, Easy Arrival Online may prepare and submit a corrected or replacement declaration without charging an additional Easy Arrival Online service fee.

Where a government authority requires a new official government fee for a replacement submission resulting from customer-provided information or a change in travel plans, that government fee may remain payable by the traveler.

Where Easy Arrival Online makes a material error, we will correct or reprocess the affected declaration without an additional Easy Arrival Online service fee.

Where a new government fee is required solely because of an error made by Easy Arrival Online, we will cover that government fee where reasonably necessary to correct our error.

Repeated or abusive correction or resubmission requests may be subject to the rules described in our Refund & Cancellation Policy.

Providing an arrival card assistance service requires Easy Arrival Online to process personal and travel information.

Depending on the relevant declaration, this may include:

• passport information
• identity information
• travel information
• customs declarations
• health-related declarations where required
• other information required by the relevant authority

Where necessary to provide the purchased service, this information may be transmitted to the appropriate government authority on the traveler's behalf.

Government authorities may subsequently process that information independently under their own laws, systems, retention schedules, and privacy practices.

Easy Arrival Online does not use passport information, government-form answers, health declaration information, customs declaration information, or other sensitive application information for behavioral advertising profiling.

Further information is available in our Privacy Policy.

Easy Arrival Online does not claim ownership of official arrival cards, official government forms, or government-generated confirmations.

Where an official confirmation, QR code, or other output is generated as a result of a government submission, that output is generated through or in connection with the relevant official system.

The fee charged by Easy Arrival Online compensates us for our private assistance service, including review, preparation, submission, support, and related services.

It is not a charge for ownership of a government document.

Easy Arrival Online provides administrative arrival card assistance only.

Our service does not constitute:

• legal advice
• immigration legal advice
• customs legal advice
• medical advice
• tax advice
• professional immigration representation

Travelers remain responsible for reviewing all separate travel and entry requirements applicable to their circumstances.

These may include:

• visa requirements
• travel authorizations
• passport validity
• vaccination requirements
• travel insurance
• onward or return tickets
• other entry conditions

Where professional advice is required, travelers should consult an appropriately qualified professional.

Easy Arrival Online provides services for multiple destinations.

Our supported destinations may change over time as:

• governments introduce new arrival requirements
• government systems change
• new destinations are added
• existing services are modified
• existing services are discontinued

For this reason, this Disclaimer applies generally to all arrival card and arrival declaration services offered through Easy Arrival Online.

The destinations currently supported are displayed on our website.

Easy Arrival Online's refund and cancellation rules are described in our Refund & Cancellation Policy.

As a general rule:

• applications cancelled before submission to the relevant authority may be eligible for the applicable refund described in that Policy
• after submission, the Easy Arrival Online service fee is generally non-refundable because the principal service has been performed
• government fees already paid or irreversibly committed may be subject to the relevant government's refund rules
• reasonable corrections and resubmissions may be provided without an additional Easy Arrival Online service fee where applicable

The complete rules are set out in our Refund & Cancellation Policy.

Easy Arrival Online provides customer support 24 hours a day, 7 days a week.

Our primary support email is [email protected].

Support may assist with matters including:

• existing applications
• correction requests
• resubmissions
• status questions
• cancellations
• refunds
• billing questions
• general service questions

Although support is available 24/7, response times may vary depending on request volume, complexity, destination, and the information required to resolve the request.

This Government & Non-Affiliation Disclaimer should be read together with our:

• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy
• Cookie Policy

Together, these documents explain:

• the nature of Easy Arrival Online's private service
• our relationship with customers
• our lack of government affiliation
• our fees
• our privacy practices
• our cancellation and refund rules
• the terms under which our service is provided

We may update this Disclaimer from time to time to reflect changes in:

• our services
• supported destinations
• government procedures
• government systems
• processing options
• applicable laws or regulations
• our business operations

The latest version will display its effective and last-updated date at the top of this page.

If you have questions about the independent nature of our service, our private service fees, government fees, official alternatives, our relationship with government authorities, or any statement contained in this Disclaimer, please contact:

• Easy Arrival Online — operated by TRUEFRAME SOFTWARE LLC
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• [email protected]
• easyarrivalonline.com