Government & Non-Affiliation Disclaimer

Easy Arrival Online is operated by:

• TRUEFRAME SOFTWARE LLC
• Trading as: Easy Arrival Online
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Email: [email protected]
• Website: easyarrivalonline.com

TRUEFRAME SOFTWARE LLC is a private company and operates independently from all government authorities.

Easy Arrival Online provides private paid review and preparation assistance to travelers completing arrival-related administrative requirements for supported destinations.

Our services relate exclusively to arrival cards and arrival-related declarations, which may include:

• digital arrival cards
• passenger arrival cards
• immigration arrival declarations
• customs declarations
• health declarations
• quarantine declarations
• biosecurity declarations
• passenger entry forms
• arrival QR codes
• other arrival-related declarations required before or upon entry into a destination

Easy Arrival Online does not provide:

• visas
• eVisas
• electronic travel authorizations
• residency services
• immigration consulting
• immigration legal advice
• legal representation

Customers do not pay Easy Arrival Online simply for access to a government form.

Our private service may include:

• a guided online application process
• structured collection of the information required for the relevant arrival declaration
• manual review of every paid application by a human member of our team
• identification of potential omissions, inconsistencies, or formatting issues
• requests for corrections or additional information where necessary
• preparation of a corrected, ready-to-submit version of the relevant arrival declaration
• clear, step-by-step guidance directing you to the applicable official government channel so that you can complete your own submission
• customer support
• application status communications
• correction assistance where appropriate, so that you can resubmit an accurate application yourself
• guidance on accessing confirmations, QR codes, or other arrival-related outputs issued directly to you by the relevant government authority once you have completed your own submission

Our service fee compensates Easy Arrival Online for these private assistance services. Our service fee never compensates us for a submission, because we do not perform any submission. Our service fee is not a government fee, tax, or official government charge.

Every paid application is manually reviewed by a human member of the Easy Arrival Online team before it is returned to you for your own submission to the relevant authority.

The purpose of this review is to help identify potential:

• missing information
• inconsistencies
• formatting problems
• apparent errors

Human review is intended to reduce the risk of avoidable mistakes but cannot guarantee that every possible issue will be identified.

The traveler remains responsible for providing complete, truthful, accurate, and current information, and for completing and submitting their own application.

Easy Arrival Online does not prepare and submit, or otherwise transmit, any arrival declaration, application, or form to any competent authority on the traveler's behalf, at any time, under any circumstance.

By purchasing our service, the traveler authorizes Easy Arrival Online to use the information provided for purposes including:

• reviewing the application
• preparing a corrected, ready-to-submit version of the required declaration
• identifying potential errors or missing information
• preparing corrections where appropriate, for the traveler's own resubmission
• returning the reviewed and corrected information to the traveler
• providing guidance on accessing the resulting confirmation or QR code, which is issued directly to the traveler by the relevant authority once the traveler completes their own submission

Easy Arrival Online does not transmit the traveler's information to any government authority. The traveler transmits their own information themselves, when they complete their own submission directly through the official government channel.

The relevant authority remains entirely independent from Easy Arrival Online. Easy Arrival Online does not control governmental processing or governmental decisions, which are based solely on the application the traveler submits.

Using Easy Arrival Online is not mandatory.

For the destinations we support, travelers may choose to complete the relevant arrival requirement directly through the applicable official government website or government channel instead of using our paid assistance service.

Where available, we may provide links or references to the relevant official government resource so travelers can make an informed choice between:

• completing the process themselves through the official government channel
• purchasing Easy Arrival Online's private assistance service

We do not prevent or discourage travelers from using the official government service directly.

Purchasing Easy Arrival Online's service is not a legal requirement for completing an official arrival declaration.

Some arrival cards and arrival declarations are provided by governments free of charge.

Where an official government submission is free, the traveler may complete the official process directly at no cost without purchasing Easy Arrival Online's service.

In such cases, any amount charged by Easy Arrival Online represents a private service fee for our assistance and is not an official government fee.

Our service fee may compensate us for services including:

• guided completion
• human review
• error checking
• preparation of a corrected, ready-to-submit version of your information
• guidance to help you complete your own official submission
• customer support
• correction assistance
• guidance on accessing confirmations or QR codes issued directly to you by the relevant authority

Easy Arrival Online does not collect, process, or remit any official government fee, at any stage, under any circumstance. Where a destination imposes an official government fee in connection with an arrival declaration, that fee is set, collected, and processed solely by the relevant authority, and the traveler pays it directly to that authority when completing their own submission.

Where government fees apply, we distinguish between:

• the Easy Arrival Online private service fee
• the official government fee, which Easy Arrival Online never handles

Where applicable, additional Priority or Express review fees are also separate from government fees and relate solely to Easy Arrival Online's own review speed.

Easy Arrival Online does not represent its private service fee or expedited review fee as a tax, government charge, or official government fee. Government fees are determined, collected, and processed entirely by the relevant authority and may change independently of Easy Arrival Online.

Easy Arrival Online is not:

• a government website
• a government department
• a government agency
• an embassy
• a consulate
• an immigration authority
• a customs authority
• a border-control authority
• a health authority
• a quarantine authority
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

We do not claim any official governmental status.

Our commercial relationship is with our customers, to whom we provide private assistance services.

The availability of Easy Arrival Online's service for a particular destination does not mean that the government of that destination:

• endorses Easy Arrival Online
• sponsors Easy Arrival Online
• recommends Easy Arrival Online
• operates Easy Arrival Online
• owns Easy Arrival Online
• has entered into a partnership with Easy Arrival Online
• has designated Easy Arrival Online as an official governmental service

We do not claim government endorsement, sponsorship, partnership, or affiliation.

Our website may refer to:

• countries
• destinations
• government arrival systems
• official arrival cards
• government agencies
• airports
• border procedures
• official government websites
• official arrival requirements

These references are used solely to identify, describe, or explain the relevant destination, arrival requirement, government process, or administrative procedure.

Such references do not imply an affiliation, endorsement, sponsorship, authorization, partnership, or governmental relationship between Easy Arrival Online and any government authority.

Easy Arrival Online does not present itself as an official government website or official governmental service.

Easy Arrival Online does not use government logos, seals, emblems, official government branding, or similar visual elements for the purpose of presenting our private service as an official government service.

We use our own company name, branding, visual identity, and website design to distinguish Easy Arrival Online from official government websites and authorities.

We do not intentionally design our website, branding, communications, or checkout process to create the false impression that Easy Arrival Online is operated by a government authority, or that Easy Arrival Online submits anything to a government authority on the traveler's behalf.

References to official government services are provided only where relevant to explain the arrival process or identify an official alternative.

Easy Arrival Online provides administrative review and preparation assistance but does not make government decisions.

We cannot:

• approve entry into a country
• refuse entry into a country
• guarantee admission
• guarantee customs clearance
• guarantee border clearance
• influence a border, customs, or immigration officer
• override a government decision
• guarantee that a government system will accept a submission
• guarantee a particular governmental outcome

Any governmental decision remains solely under the control and authority of the relevant government body, based solely on the application the traveler submits themselves.

Purchasing Easy Arrival Online's service does not provide any preferential treatment from a government authority.

Easy Arrival Online may offer different review options.

These may include:

• Standard Review: review and return to you targeted within 24 hours
• Priority Review: review and return to you targeted within 2 hours
• Express Review: review and return to you targeted within 15 minutes

These timeframes refer only to the time required for Easy Arrival Online to review and prepare the arrival declaration and return it to you, ready for your own submission, beginning once:

• payment has been successfully completed
• all required information has been provided accurately and completely

These timeframes do not represent or guarantee:

• how long it will take you to complete your own submission
• government processing times
• government response times
• government confirmation times
• border-entry authorization
• customs clearance
• admission into a destination
• faster treatment by a government authority
• any particular governmental outcome

Priority and Express Review affect only the priority with which Easy Arrival Online reviews the application internally. They do not provide preferential governmental treatment, because Easy Arrival Online plays no role in the traveler's own submission.

Government websites, databases, portals, APIs, border systems, and other governmental infrastructure are operated independently from Easy Arrival Online.

We do not control:

• government system availability
• government maintenance
• government technical failures
• government outages
• changes to official forms
• changes to arrival procedures
• changes to government fees
• government processing times
• government response times
• government confirmation times

Government authorities may modify their requirements, systems, procedures, fees, or forms without notice.

Because Easy Arrival Online's own review and preparation work does not involve accessing any government portal or system, a government outage does not delay our own review. Easy Arrival Online will use reasonable efforts to maintain accurate information and complete our reviews promptly; any effect of a government system's availability applies only to the traveler's own subsequent submission, which is entirely outside Easy Arrival Online's control.

Easy Arrival Online may provide links to official government websites for transparency, informational purposes, and to allow travelers to access the official alternative directly.

A link from Easy Arrival Online to a government website does not mean that:

• the government endorses Easy Arrival Online
• the government sponsors Easy Arrival Online
• the government operates Easy Arrival Online
• Easy Arrival Online operates the government website
• Easy Arrival Online is an official government representative
• Easy Arrival Online has a governmental partnership merely because the link is provided

Official government websites are operated independently and are governed by their own terms, privacy policies, security practices, processing procedures, and legal requirements.

Travelers are free to decide whether they want to use the official government channel directly or purchase Easy Arrival Online's private assistance service.

We intend this distinction to be clear before a customer completes payment.

Using Easy Arrival Online is optional.

Purchasing our service is not a legal requirement for completing an official arrival card or arrival declaration.

Where the official government process is free, travelers may use that official government process directly without paying Easy Arrival Online.

Before purchase, the customer is shown the price applicable to the service selected.

Where applicable, pricing may include:

• the Easy Arrival Online private service fee
• any additional Priority or Express review charge
• the total amount payable to Easy Arrival Online

Pricing shown by Easy Arrival Online never includes any official government fee, since Easy Arrival Online does not collect or remit government fees; any such fee is paid separately and directly by the traveler to the relevant authority.

We do not represent Easy Arrival Online's private service fee as though it were charged by a government authority. Where an official government form is available free of charge, our payment relates to the private assistance services we provide rather than the cost of accessing the official government form itself.

Our private assistance includes reasonable correction support where technically possible.

Where a traveler provides incorrect information or later needs to update reasonable travel information relating to the original order, Easy Arrival Online may prepare a corrected or replacement version of the declaration for the traveler's own resubmission, without charging an additional Easy Arrival Online service fee.

Where a government authority requires a new official government fee for a replacement submission resulting from customer-provided information or a change in travel plans, that government fee remains payable by the traveler directly to the government.

Where Easy Arrival Online makes a material error, we will correct the affected information without an additional Easy Arrival Online service fee.

Where a new government fee is required solely because of an error made by Easy Arrival Online, we will cover that government fee where reasonably necessary to correct our error.

Repeated or abusive correction requests may be subject to the rules described in our Refund & Cancellation Policy.

Providing an arrival card review and preparation service requires Easy Arrival Online to process personal and travel information.

Depending on the relevant declaration, this may include:

• passport information
• identity information
• travel information
• customs declarations
• health-related declarations where required
• other information required by the relevant authority

Easy Arrival Online does not transmit this information to any government authority. We process it solely to review, correct, and prepare it, and to return it to you so that you can complete your own submission directly through the relevant official government channel. Any information that reaches a government authority does so only because you yourself submitted it.

Government authorities may subsequently process information you submit independently, under their own laws, systems, retention schedules, and privacy practices.

Easy Arrival Online does not use passport information, government-form answers, health declaration information, customs declaration information, or other sensitive application information for behavioral advertising profiling.

Further information is available in our Privacy Policy.

Easy Arrival Online does not sell, issue, deliver, or guarantee any visa, eVisa, arrival card, entry permit, or other government-issued document of any kind, and does not promote official documents or official government services of any kind. Easy Arrival Online does not claim ownership of official arrival cards, official government forms, or government-generated confirmations.

Any official confirmation, QR code, or other output resulting from a government submission is issued directly to the traveler by the relevant government authority, once the traveler completes their own submission.

The fee charged by Easy Arrival Online compensates us exclusively for our private review, preparation, and guidance service (never for a submission, since we do not perform any submission), and is not a charge for ownership of a government document.

Easy Arrival Online provides administrative arrival card review and preparation assistance only.

Our service does not constitute:

• legal advice
• immigration legal advice
• customs legal advice
• medical advice
• tax advice
• professional immigration representation

Travelers remain responsible for reviewing all separate travel and entry requirements applicable to their circumstances, and for completing and submitting their own application.

These may include:

• visa requirements
• travel authorizations
• passport validity
• vaccination requirements
• travel insurance
• onward or return tickets
• other entry conditions

Where professional advice is required, travelers should consult an appropriately qualified professional.

Easy Arrival Online provides services for multiple destinations.

Our supported destinations may change over time as:

• governments introduce new arrival requirements
• government systems change
• new destinations are added
• existing services are modified
• existing services are discontinued

For this reason, this Disclaimer applies generally to all arrival card and arrival declaration services offered through Easy Arrival Online.

The destinations currently supported are displayed on our website.

Easy Arrival Online's refund and cancellation rules are described in our Refund & Cancellation Policy.

As a general rule:

• applications cancelled before Easy Arrival Online has delivered your reviewed and corrected information to you may be eligible for the applicable refund described in that Policy
• once your reviewed and corrected information has been delivered to you, the Easy Arrival Online service fee is generally non-refundable because the principal service (review and preparation) has been performed, regardless of whether, or when, you go on to submit your own application to the relevant authority
• because Easy Arrival Online never collects or remits any government fee, no portion of a government fee ever forms part of an Easy Arrival Online refund
• reasonable corrections may be provided without an additional Easy Arrival Online service fee where applicable

The complete rules are set out in our Refund & Cancellation Policy.

Easy Arrival Online provides customer support 24 hours a day, 7 days a week.

Our primary support email is [email protected].

Support may assist with matters including:

• existing applications
• correction requests
• status questions
• cancellations
• refunds
• billing questions
• general service questions

Although support is available 24/7, response times may vary depending on request volume, complexity, destination, and the information required to resolve the request.

This Government & Non-Affiliation Disclaimer should be read together with our:

• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy
• Cookie Policy

Together, these documents explain:

• the nature of Easy Arrival Online's private service
• our relationship with customers
• our lack of government affiliation
• our fees
• our privacy practices
• our cancellation and refund rules
• the terms under which our service is provided

We may update this Disclaimer from time to time to reflect changes in:

• our services
• supported destinations
• government procedures
• government systems
• review options
• applicable laws or regulations
• our business operations

The latest version will display its effective and last-updated date at the top of this page.

If you have questions about the independent nature of our service, our private service fees, government fees, official alternatives, our relationship with government authorities, or any statement contained in this Disclaimer, please contact:

• Easy Arrival Online, operated by TRUEFRAME SOFTWARE LLC
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• [email protected]
• easyarrivalonline.com